Thank you for shopping with us. We aim to ensure your complete satisfaction with your purchase. Please review our Cancelation and Refund Policy below:
Before Shipment:
Orders can be canceled for a full refund if the request is made before the item has shipped. To cancel an order, please contact us immediately at sales@ameriqueue.com or call (210) 726-8788.
After Shipment:
If your order has already shipped, it cannot be canceled. However, you may initiate a return once the item has been delivered (see return policy below).
Return Window:
Returns are accepted within 30 days of delivery.
Eligibility:
To be eligible for a return, the item must be:
Unused and in its original condition
In the original packaging
Accompanied by a proof of purchase (order number or receipt)
Non-Returnable Items:
Custom-printed stanchions or accessories
Clearance or final sale items
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
Damaged or Incorrect Items:
If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund at no additional cost to you.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original method of payment.
Shipping costs (if applicable) are non-refundable unless the return is due to an error on our part.
If you have any questions about this policy or need help with a return or refund, please contact us at:
Email: sales@ameriqueue.com
Phone: (210) 726-8788
